Frequently Asked Questions
Everything you need to know about our Gear for Good.
What is the Cotopaxi 'Gear for Good' promise?
Gear for Good is our promise to make durable products as ethically and sustainably as possible and to use our revenue to support communities in need. All our products are guaranteed to last 61 years—the average lifespan of a person in the developing world.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery status.
What is your return and exchange policy?
We offer free returns and exchanges on all domestic orders within 30 days of purchase, provided the items are in new, unworn condition with original tags attached. Final sale items are excluded.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery timelines vary by location and are calculated at checkout.
What makes the Del DĂa collection unique?
Each Del DĂa product is one-of-a-kind. They are made by employees in the Philippines who have total creative control over the colorway, using high-quality remnant fabric that would otherwise go to a landfill.
How should I clean my Cotopaxi backpack?
We recommend spot cleaning your pack with a damp cloth and mild detergent. To preserve the integrity of the technical fabrics and coatings, do not machine wash or tumble dry.